What are cookies:
We and our business partners collect information about your use of our website through
cookies. Cookies are information files stored on your computer, tablet or smartphone that
help websites remember who you are and information about your visit. Cookies can help to
display the information on a website in a way that matches your interests. Most major
What cookies are used on this Website:
The cookies we and our business partners use on this website are broadly grouped into the
Essential – Some of the cookies on our website are essential for us to be able to
provide you with a service you have requested. An example of this would be a cookie
used to enable you to log into your account on the website or which allows
communication between your browser and the website. Our cookie preference
cookie described in the section “How can I reject or opt out of receiving cookies?” is
also an essential cookie. You may not be able to use our website without these
Analytics – We use analytics cookies to helps us understand how users engage with
our website. An example is counting the number of different people coming to our
website or using a particular feature, rather than the total number of times the site
or feature is used. Without this cookie, if you visited the website once each week for
three weeks we would count you as three separate users. We would find it difficult
to analyse how well our website was performing and improve it without these
preferences so we know how you like to use our website. Examples of this would be
remembering you so that you are served with the same content or to remember you
when you come back to the site.
Social Sharing – We use third party cookies to allow you to share content directly on
the social networking/sharing sites like Facebook, Twitter or Google+. Examples
would be if you wanted to “like” or “tweet” about us or our products or services.
Please see our “Third Party Cookies” section below for more details.
Interest-Based Advertising – You will have noticed that when you visit websites you
will be shown adverts for products and services you may wish to buy. The money
made by website owners for showing third party adverts on their websites often
pays for the cost of running the website and therefore usually allows you to use the
website without having to pay a registration or usage fee. To try and ensure that the
adverts you see are relevant to you third party cookies may be used to collect
information about the types of things that interest you, for example websites you
visit and the geography that you are based in. Having these cookies does not
increase the number of adverts you will be shown, but simply makes the adverts you
see more relevant. Please see our “Third Party Cookies” section below for more
How can I reject or opt out of receiving cookies?
If you do not wish cookies to be stored on your machine, you can do the following:
a. delete the cookies from your browser. Most browsers also allow you to prevent all
or some cookies being stored on your machine in the future. For more information
on how to delete or disable cookies from your browser please use the “help”
function within your browser or alternatively visit http://www.allaboutcookies.org/;
b. please note that we can’t always control third party cookies stored on your machine
from our website and where this is the case you will need to visit the relevant third
party’s website directly to manage cookies stored on your machine by them. Please
see our “Third Party Cookies” section below.
Please be aware that disabling cookies may impact the functionality of this website.
Third party cookies:
Some of the cookies described in the “What Cookies are used on this Website” section
above are stored on your machine by third parties when you use our website. Third parties
may also read cookies on your browser to collect information or to serve content or
advertisements to you. We have no control over these cookies or how the third parties use
them. They are used to allow that third party to provide a service to us, for example
analytics. For more information on these cookies and how to disable them, please see:
a. Internet Advertising Bureau website at http://www.youronlinechoices.com/ where
you will be able to opt-out of receiving Interest-Based Advertising cookies from some
of the third parties listed below; and/or
Third Party: ZenDesk
More information and how to opt out: http://www.zendesk.com/company/privacy
Third Party: Google
Type of cookies: Analytics – Google provide anonymised data about the visits made to our
activities remain safe.
Social Sharing – Google also store cookies which allow the “Google +” social sharing
Interest-Based Advertising – Google tools may also collect data for the purpose of interestbased advertising.
More information and how to opt out: http://www.google.co.uk/intl/en/policies/privacy/
Third Party: Facebook
Type of cookies: Social Sharing – Facebook store cookies which allow the Facebook “Like”
social sharing functionality but only if you click on the Facebook “Like” button on our
website or log in using your Facebook account.
More information and how to opt out: http://www.facebook.com/about/privacy/
Third Party: Twitter
Type of cookies: Social Sharing – Twitter also store cookies which allow their social sharing
functionality including the “Tweet” function and to generate usage information during your
visit to our website.
More information and how to opt out: http://twitter.com/privacy
Third Party: iPromote
Type of cookies: Interest-Based Advertising – iPromote cookies also collect data for the
purpose of interest-based advertising.
More information and how to opt out: http://www.ipromote.com/privacy-policy/
If you want to know more about how cookies work and how to manage or delete them, visit
the World Wide Web Consortium’s website.
We may update this policy from time to time so you may want to check it each time you
visit our website. We last changed this policy on 16 December 2013.